About Ontario's consumer's rights
The goal at the Ontario Ministry of Consumer Services is to promote a fair, safe and informed
marketplace .The consumer rights are set out by the Consumer
Protection Act, 2002 (CPA) and other consumer protection legislation that cover the most common
consumer transactions. But it means that consumers should understand and
protect their rights under the CPA.
I think the consumer rights are very interesting and useful to all of us and e should know about it, for example some consumer's rights are as follows:
1.Remedies must be timely. It means that when
consumers take advantage of their 10-day cooling off period and notify the
business (preferably in writing) that they have changed their mind, the company
has 15 days to return their money. The business has the right to take back the
goods provided under the agreement by either picking them up or paying for the
cost of sending them back.
2.Sales
incentives may not be false, misleading or deceptive.It means that a salesperson can offer to consumers an incentive to help find other buyers, but the
description of the incentive cannot be false, misleading or deceptive.
3.Agreements must be clear and understandable. It means that vague language is discouraged in
agreements. All required information must be clear, prominent and easy to
understand. If there is a dispute over unclear language, the law requires that
it be interpreted in favour of the consumer.